The Nextel Public IP Option

Nextel has changed their data services for older i88 and i58 phones.  This change has caused some ScoutPalSE users to get repeated "Network Busy" messages (ScoutPalSE 2 users), or no results, or interminable "wait" messages when doing a lookup.

If you have had a ScoutPalSE version 2 (i88 or i58sr) phone for a while, you may also still be provisioned with Nextel's outmoded "Total Connect" service, which is typically the 5MB Total Connect.  Nextel now provides *unlimited* usage for a flat charge per month.  You should call Nextel to switch to this plan, if you haven't done so already.  Ask them to change your packet data service to the "Data Pack" :

http://nextelonline.nextel.com/en/services/plans


Then (very important) also have them set you up with a Public IP address. If they ask why, say that you have an "Enterprise Java Application that can use the Public IP."  A Public IP is $3/mo.

If the Nextel person you are talking to does not seem to know what you are asking for, hang up and call Customer Care again. You will get a different representative. Not all of their representatives are knowledgeable about things like packet data services and public IP addresses.

It takes a while for provisioning changes to flow through the Nextel systems.  After you have contacted Nextel to make the changes, turn your phone off, completely remove the battery, and don't turn it on again until the next morning.  This will give everything plenty of time to take effect.  If your phone still has not picked up the public IP and it can't "fetch", do a master reset by following these steps, exactly and completely as given:

http://www.scoutpal.com/scoutpalse/resetphone

The Public IP address option change has definitely improved connection and retrieval times for everyone using these older phones.

As always, please call ScoutPal technical support if you need further assistance: