You can invite ScoutPal to securely operate your computer
device device by remote-control, allowing us to assist just as if we were
sitting right next to you. Contact us first for
instructions on how to begin your support session. The remote support
session will be free*, secure, and can only operate under your specific approval.
The remote support procedure will require that you are already capable
of performing basic computer operations such as browsing directly to a specific website
address, downloading and installing software, downloading files, copying
and pasting files and folders, and following directions. As well, your computer's internet connection will need be DSL, cable modem,
or at the very least a high-speed dialup through a dedicated phone line. If your connection is dial-up, you will need
to be on another phone line so that we
can talk to you as we are assisting you.
We may need to direct Mac users to visit their nearest
Apple store Genius bar*
because, as Apple states, it's: "The best place to get support for Apple products.
When you need hands-on technical support for your Apple products, you can
get friendly, expert help at the Genius Bar."
In rare cases, remote support may not be possible due to technical connection
or other issues, but we will do our best to talk you through any ScoutPal-related
problem you may have. You can also choose to mail your PDA or phone
to us, and we will set it up for you for a flat $25-$45 fee (depending on
your equipment), which includes insured priority shipping back to you.
Please contact us for more information, and to get
* ScoutPal is not qualified to/does not/cannot act as a
general-purpose and public computer/handheld/internet helpdesk;
but we always do our best to help ScoutPal subscribers who have fully ScoutPal-compatible